The return courier is at the transit risk of the buyer. Original shipping and return shipping will be at buyer's cost. The product must be in mint condition, unopened in it's original packaging Please contact our customer care team with a copy of your invoice within 14 days of your purchase On having the issue fixed, the product can be picked up or couriered out. Where possible we may offer parts to aid with the product's use or a partial refund Products that require 3rd party or technical support will take approx 5-10 working days
Our team may request for the unit to be dropped off at the nearest branch, depot or couriered back to us TSB Living may elect to offer repair or replacement based on the nature of the fault This will help us and our supplier's assess the fault or damage and offer the best possible resolution You will be requested for accurate description of the fault via email and photos/video where required. Please contact our customer care team with a copy of your invoice If your purchase becomes faulty over a period of time In some instances we can have parts swapped or partial refunds processed by mutual agreement. We will work with you to organize a replacement or a refund. On return, we will assess the fault/damage, to approve the claim. We will validate the return and our team will guide you towards a drop off at our nearest branch or organize courier pick up This will help us and our supplier's/couriers assess the fault or damage and offer the best possible resolution You will be requested for accurate description of the fault via email and photos/videos where required. Please retain the original packaging & invoice
Please contact our customer care team for assistance. Your purchase arrived damaged, faulty or does not work as it should. Some products where specified may have extended or limited warranty. We will meet all our obligations under the Consumer Gaurantees Act and Fair Trading Act.įor piece of mind, most of our products come with a 1 year warranty (return to base). Warranty does not cover if your purchase was used for business/commercial purpose.Īt TSB Living, we strive to ensure that you have a pleasant trade, if you are not satisfied for any reason, we'll do our best to get things fixed really quickly. Warranty does not cover unauthorized repairs, incorrect assembly, misuse, abuse or use of a product for which it was not designed. Warranties are not transferable beyond the original buyer. Refund will be given only if a replacement is not available. We will fix or replace the faulty products. All of our products carry a 12 month warranty (return to base) if not specially stated.
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We shall have the right to refuse or cancel any such orders and refund the full amount received. In the event a product is listed at an incorrect price or with incorrect information due to typographical error. Information Error - We strive to make every piece of information as accurately as we could. Where no instructions are given, product readily available in stock will be dispatched. Once assembled, shipping charge and duration may vary.Ĭhoice of Color/design – Where a product listed has various options such as color, size, RHS/LHS features, please advise us of your preference. We do not make deliveries outside of New Zealand.Īssembly offer – Please do let us know if you would like your units to be assembled by us for a reasonable price. We only sell and ship Products within New Zealand. By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen years old.
If you do not accept these terms and conditions, you must refrain from using the services. By registering as a member with us, or purchasing products from us, you are accepting these terms and conditions. The terms and conditions are the terms on which TSB Living Ltd offers you access to the services of our website. Terms and conditions cannot be varied without prior approval from both parties in writing. No other external terms and conditions are applicable to this website and business. These terms and conditions together with your order constitute the entire contract between TSB Living Ltd. "Dollar" constitutes New Zealand dollars only. In these terms and conditions "we", "our" and "us" means TSB Living Ltd, "you" refers to you the customer.
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